TERMS & CONDITIONS
IT’S BORING BUT IT’S ESSENTIAL
This is what is called the “Terms and Conditions” and any self-respecting travel company and tour operator needs a set of rules and regulations. That’s what our appointed legal firm tells us anyway. So, the contract between you the client (s) and us, Si Fang Luxury Travel Ltd, registered as a limited trading company in New Zealand by the NZ Companies Office under registration # 2007715, is made on the terms outlined herein.
WHO WE ARE
Si Fang Luxury Travel Ltd is a tour operator and you, identified as “Client(s)”, engage Si Fang Luxury Travel Ltd to put together a private holiday in parts of Asia and the Pacific regions and engage suppliers to provide different parts of your holiday. Deposit and /or payment of the submitted itinerary from Si Fang Luxury Travel Ltd constitutes acknowledgement, understanding and acceptance of these Terms & Conditions which take effect upon receipt of said deposit and/or payment and that you agree to be bound by these Terms & Conditions. A deposit is required upon confirming the departure to guarantee the departure and secure hotels, services and flights. Full payment must be received 60 days prior to your departure date. Reservation will be cancelled if travelers do not pay the deposit or the tour cost by due date.
HOW DO WE WORK
Our aim is to provide the right holiday to suit your requirements. All our itineraries are tailor made and bespoke. First, we aim to acknowledge your interest by email response within 1 working day. We then design an initial but very general outline and provide you with a tentative price per person within 10-14 days of your initial contact. In order to proceed with a detailed itinerary addressing special requests, specific hotels or activities, events or meeting experts and focusing on your interests, a non-refundable trip design fee of $US 500 per person is requested. The only This fee is applicable to the total cost of your trip. In special circumstances like yacht charter or private jet logistics, a larger deposit will be required right away. The detailed itinerary may require several weeks to design and will involve several emails to get your feedback and approval.
Only upon your acceptance of the detailed itinerary and receipt of your deposit, shall we book your arrangements and issue confirmation. When you make a deposit, you are confirming that you understand our terms and conditions and have accepted them on behalf of yourself and all members of your party. All contracts with Si Fang Luxury Travel Ltd are subject to these booking conditions.
Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to confirm the number of members in your party and to provide us with names as shown in each passport.
In the event of any discrepancy please contact us immediately. All correspondence and other communications will be sent to the address of the person who made the initial payment unless you specify otherwise. If you request correspondence through a business address, a residential address will also be required for emergency and security reasons. If your booking is made through a travel agent, Si Fang Luxury Travel Ltd will address all communications to that travel agent, who will act as your representative.
ACCOMODATION, TRANSFERS & MEALS
All accommodation, meals are listed in your itinerary. Transfers are provided on arrival and departure from and to airports to your selected hotel.
It is the Client’s sole responsibility to take all appropriate medical advice prior to departure as to whether the Client is fit enough to undertake the tour and as to the vaccines, medications and other precautions appropriate to the tour. The Client acknowledges that medical services and facilities may not be readily available during the tour nor may not be to the same western world standards as the Client is used to and that no medically qualified personnel will accompany the tour.
Clients must inform Si Fang Luxury Travel Ltd prior to commencement of the tour of any medical conditions which may affect the Client’s ability to participate in the tour. The Client acknowledges and agrees that Si Fang Luxury Travel Ltd and its Suppliers may in their sole discretion exclude the Client from the tour or any activity if Si Fang Luxury Travel Ltd or a Supplier considers the Client unable to safely participate in the tour or activity as a result of a medical condition.
The Client acknowledges that the Suppliers are independent contractors and are not under the direct control of Si Fang Luxury Travel Ltd and are not the agents or employees of Si Fang Luxury Travel Ltd. Suppliers provide services in connection with the tour pursuant to their own Terms & Conditions, which you, the client, must comply with. Si Fang Luxury Travel Ltd does not warrant the performance of any supplier, and the Client releases Si Fang Luxury Travel Ltd from any liability for any loss, damage, cost or expense (including without limitation any property damage or personal injury) suffered by the Client which arises from any act or omission of a Supplier to meet the Client’s expectations.
WHY WAS OUR WALK CANCELLED BY THE HURRICANE?
No matter how much time we spend on details and double checking and triple checking, things happen. Accommodation, sightseeing trips, special events and activities, all are subject to change. We deal with remote parts of the world, extreme climate changes, human beings and that’s life. Unforeseen circumstances beyond Si Fang Travel’s control will mean we may need to change parts of the itinerary for various reasons. Every effort will be made to operate and deliver your trip as planned but changes may happen after we have sent you your final itinerary. So, we reserve the right to withdraw/cancel a tour or any part of it, make changes to the itinerary or parts of it, as Si Fang Luxury Travel Ltd deems necessary. In case of any appreciable variation in the tour price due to these circumstances, Si Fang Luxury Travel Ltd reserves the right to make adjustments to the tour costs as necessary.
INSURANCE (THE CAT’S MISSING SO WE WANT TO CANCEL OUR TRIP STARTING NEXT WEEK)
Si Fang Luxury Travel Ltd strongly recommends that Clients have comprehensive travel insurance. Insurance should cover, but not be limited to, cancellation fees and loss of deposit, damage to and loss of baggage and money, medical and hospitalization expenses, repatriation or curtailment expenses due to illness, medical air evacuation to the nearest western hospital facilities, the need to return home because of an unexpected death or illness in the immediate family, evacuation expenses, natural disasters such as earthquakes and floods and accidental death or disability. Clients should obtain exclusion waivers where appropriate for adventure activities excluded in general travel insurances.
It is the Client’s sole responsibility to obtain the appropriate insurance cover and Si Fang Travel highly recommends you purchase travel and medical insurance in your country of origin.
BAGGAGE (PLEASE PROVIDE 4 PORTERS FOR MY STEAMER TRUNKS)
Si Fang Travel provides handling of baggage as specified in trip itinerary. Weight restrictions for baggage on international and domestic airlines will apply. Also, please note restrictions on private charter flights to some of our selected remote lodges. Baggage and personal effects are at the owner’s risk throughout the trip and Si Fang Luxury Travel Ltd assumes no liability for lost or damaged baggage and/or content. Baggage and content insurance are strongly advised. Please check your international carrier for baggage restrictions applicable to your international flight.
TAXES & TIPPING
All hotel, airport and tourist taxes imposed by city and state governments are included. Gratuities for guides, drivers, porters and ship crews are not included and are at the discretion of the traveler.
IS MY DRIVER’S LICENSE GOOD ENOUGH TO GET ME IN MONGOLIA?
It is the Client’s responsibility to ensure that all passports, visas, travel permits, health certificates and/or other documentation required for the tour are obtained and are in order and that all required vaccinations have been obtained. A valid passport is required for all international travel. Passports must be valid for at least 6 months after your return from your trip. In certain cases foreign passport holders require entry, re-entry or departure permits and/or visas to enter a country. Si Fang Luxury Travel Ltd will endeavor to help you with any visa queries you might have and all information is given in good faith. However, it is solely your responsibility to ensure that you have the correct visas. Si Fang Luxury Travel Ltd will not be held liable for any delays, costs or other inconveniences caused, if you are not allowed entry into a country. It is the Client’s responsibility to meet any additional costs incurred either by the Client or by Si Fang Luxury Travel Ltd on the Client’s behalf, as a result of any failure to comply with these requirements. We recommend that you have at least one blank page in your passport for every country visited.
DENGUE FEVER? NAH, I’VE GOT ASPIRINS!
It is important that you speak to your doctor or local travel clinic to receive the latest information about vaccinations and to ensure that all your vaccinations are up to date before setting off on your overland tour. Certain countries require a yellow fever booklet. Please note that it is your responsibility that your vaccinations are up to date and that you carry proof of your vaccinations with you. Si Fang Luxury Travel Ltd will not be held responsible in case of any delays or costs incurred if you are not allowed entry into a country.
RATES AND VALIDITY (CAN I PAY YOU WITH VIETNAMESE DONGS?)
Your itinerary cost includes planning, handling and operational charges and is quoted in USD currency unless otherwise noted in the itinerary, based on the current rates of exchange. Entrance fees as part of the itinerary are also included along with special events and private activities as listed. The itinerary cost is however subject to revision in line with any changes to itinerary, changes in foreign currency and taxes.
HOW COME MY LAUNDRY IS NOT INCLUDED?
The cost of obtaining passports, visas, excess baggage charges, personal expenditures on trip such as drinks, mini bars, laundry, calls/faxes/internet charges are not included, unless expressly included in writing.
LIABILITY AND RISKS (THIS IS THE MOST IMPORTANT PARAGRAPH)
Travel means there are inherent risks involved no matter how well prepared we are. The Client acknowledges by making a booking with Si Fang Luxury Travel Ltd and its subsidiaries all risks associated with the itinerary and travel.
By paying for the tour, The Client hereby releases Si Fang Luxury Travel Ltd and it’s agents, guides, travel partners, operators and sub -contractors from any and all actions, proceedings, claims and demands that the Client may otherwise have now or in the future against Si Fang Luxury Travel Ltd.
Si Fang Luxury Travel Ltd will not be liable for any loss of enjoyment, financial loss, damage, cost or expense (including without limitation any property or personal injury) suffered by the client resulting from adverse weather conditions or other circumstances. In no event will Si Fang Luxury Travel Ltd liability to the Client under these Terms & Conditions exceed the total price paid by the Client for the tour booked with Si Fang Luxury Travel Ltd.
Additional refundable deposits may be required at the time of booking depending on hotels, lodges and ships policies to guarantee reservations. The remainder of the trip cost is due 60 days prior to departure. If the reservation is made within 60 days, the full amount of the tour must be paid at the time of confirmation.
IS THE CHEQUE REALLY IN THE MAIL?
Payments for your trips can be made by credit card on our web site OR by bank transfer. The most economical way is by bank transfer. IF you decide to pay by credit card, we only accept Visa OR Mastercard. Due to banking regulations in New Zealand where we are based, your credit card will be charged in NZ$ equivalent to the US$ value of your tour. We will also need to add credit card charges and bank charges to convert your NZ$ payment back into US$ so we can pay all our suppliers. Banking details and credit card information will be supplied at time of payment.
CANCELLATION (THIS IS IMPORTANT ALSO!)
All cancellations must be received in writing. Cancellations received between the date of booking and 60 days prior to departure will result in the loss of your deposits. Cancellations received between 60-30 days prior to your departure will be subject to a cancellation charge of 50% of the total cost of your departure. Cancellations received from 29 days or less to the actual day of your departure will be subject to a forfeiture of the total cost of your departure.
DISPUTE AND COMPLAINTS (WE WERE NOT TOLD THERE WOULD BE SO MUCH RICE SERVED IN CHINA)
We will bend backwards to make sure your trip is as perfect as possible. But there are times when things can and will go wrong. Clients who have cause for complaints while travelling must immediately notify Si Fang Travel and it’s relevant suppliers, where possible in writing, to give Si Fang Travel the opportunity to remedy the complaint. Si Fang Luxury Travel Ltd will not accept responsibility for complaints received after the occurrence of an event leading to the complaint. Both Si Fang Luxury Travel Ltd and the Client will use alternative dispute resolution procedures to resolve disputes prior to resorting to legal proceedings.
The Terms & Conditions and booking conditions are governed by the laws applicable in New Zealand and each party submits to the jurisdiction of the courts of New Zealand.